faqs

Yes you sure can!  A team is a great way to fundraise with friends and family.  Create a team when you sign up, or afterwards from your dashboard.

If it’s your first time fundraising, asking for donations can be daunting.  But don’t be scared, friends and family want to support you!  Just explain what you're doing and why you're doing it, then ask. If you don’t get any donations the first time, you can always ask again later.

Getting donations is exciting, but make sure you say thanks!  You can thank your donors by logging into your fundraising dashboard, scrolling down to your donation feed and sending them a message.

Can’t log in? It’s easy to reset your password.  Just head to the login page and click ‘forgot your password’.  It will send you an email, then you’ll be on your way. It might take a few minutes to arrive, however if you don’t receive the email make sure you check your junk or spam folder.

Badges are how we recognise you for being awesome!  You’ll be awarded them automatically, and all your donors can see how much of a superstar you are.

Donating to yourself is a great way to get started.  It’ll show donors that you're committed, and you’ve broken the ice by going first.  In your dashboard just click ‘sponsor myself’ to chip into your campaign.

When you’re talking about why you are fundraising, make sure you speak personally.  People are chipping in, because this cause is important to you.  Tell a personal story about why you’ve taken this incredible step to fundraise for us.

Absolutely! You can create a fundraising page for your whole family if you like.  Or, if you each want your own page then you can form a team and we’ll tally your fundraising together.